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title:Troubleshooting Deis
description:Resolutions for common issues encountered when running Deis.

Troubleshooting Deis

Common issues that users have run into when provisioning Deis are detailed below.

Logging in to the cluster

Deis runs on CoreOS, so connecting is as simple as using ssh.

CoreOS's default username is core. Use the SSH key you provisioned the cluster with.

Connect to the public IP address of one of your nodes (or use "convenience" DNS records if you've set them up).

$ ssh core@deis-1.example.com -i ~/.ssh/deis.pub

A deis-store component fails to start

The store component is the most complex component of Deis. As such, there are many ways for it to fail. Recall that the store components represent Ceph services as follows:

Log output for store components can be viewed with deisctl status store-<component> (such as deisctl status store-volume). Additionally, the Ceph health can be queried by entering a store container with nse deis-store-monitor and then issuing a ceph -s. This should output the health of the cluster like:

core@deis-1 ~ $ nse deis-store-monitor
root@deis-1:/# ceph -s
    cluster 20038e38-4108-4e79-95d4-291d0eef2949
     health HEALTH_OK
     monmap e3: 3 mons at {deis-1=172.17.8.100:6789/0,deis-2=172.17.8.101:6789/0,deis-3=172.17.8.102:6789/0}, election epoch 16, quorum 0,1,2 deis-1,deis-2,deis-3
     mdsmap e10: 1/1/1 up {0=deis-2=up:active}, 2 up:standby
     osdmap e36: 3 osds: 3 up, 3 in
      pgmap v2096: 1344 pgs, 12 pools, 369 MB data, 448 objects
            24198 MB used, 23659 MB / 49206 MB avail
            1344 active+clean

If you see HEALTH_OK, this means everything is working as it should. Note also monmap e3: 3 mons at... which means all three monitor containers are up and responding, mdsmap e10: 1/1/1 up... which means all three metadata containers are up and responding, and osdmap e7: 3 osds: 3 up, 3 in which means all three daemon containers are up and running.

We can also see from the pgmap that we have 1344 placement groups, all of which are active+clean.

For additional information on troubleshooting Ceph, see troubleshooting. Common issues with specific store components are detailed below.

store-monitor

The monitor is the first store component to start, and is required for any of the other store components to function properly. If a deisctl list indicates that any of the monitors are failing, it is likely due to a host issue. Common failure scenarios include not having adequate free storage on the host node - in that case, monitors will fail with errors similar to:

Oct 29 20:04:00 deis-staging-node1 sh[1158]: 2014-10-29 20:04:00.053693 7fd0586a6700  0 mon.deis-staging-node1@0(leader).data_health(6) update_stats avail 1% total 5960684 used 56655
Oct 29 20:04:00 deis-staging-node1 sh[1158]: 2014-10-29 20:04:00.053770 7fd0586a6700 -1 mon.deis-staging-node1@0(leader).data_health(6) reached critical levels of available space on
Oct 29 20:04:00 deis-staging-node1 sh[1158]: 2014-10-29 20:04:00.053772 7fd0586a6700  0 ** Shutdown via Data Health Service **
Oct 29 20:04:00 deis-staging-node1 sh[1158]: 2014-10-29 20:04:00.053821 7fd056ea3700 -1 mon.deis-staging-node1@0(leader) e3 *** Got Signal Interrupt ***
Oct 29 20:04:00 deis-staging-node1 sh[1158]: 2014-10-29 20:04:00.053834 7fd056ea3700  1 mon.deis-staging-node1@0(leader) e3 shutdown
Oct 29 20:04:00 deis-staging-node1 sh[1158]: 2014-10-29 20:04:00.054000 7fd056ea3700  0 quorum service shutdown
Oct 29 20:04:00 deis-staging-node1 sh[1158]: 2014-10-29 20:04:00.054002 7fd056ea3700  0 mon.deis-staging-node1@0(shutdown).health(6) HealthMonitor::service_shutdown 1 services
Oct 29 20:04:00 deis-staging-node1 sh[1158]: 2014-10-29 20:04:00.054065 7fd056ea3700  0 quorum service shutdown

This is typically only an issue when deploying Deis on bare metal, as most cloud providers have adequately large volumes.

store-daemon

The daemons are responsible for actually storing the data on the filesystem. The cluster is configured to allow writes with just one daemon running, but the cluster will be running in a degraded state, so restoring all daemons to a running state as quickly as possible is paramount.

Daemons can be safely restarted with deisctl restart store-daemon, but this will restart all daemons, resulting in downtime of the storage cluster until the daemons recover. Alternatively, issuing a sudo systemctl restart deis-store-daemon on the host of the failing daemon will restart just that daemon.

store-gateway

The gateway runs Apache and a FastCGI server to communicate with the cluster. Restarting the gateway will result in a short downtime for the registry component (and will prevent the database from backing up), but those components should recover as soon as the gateway comes back up.

store-metadata

The metadata servers are required for the volume to function properly. Only one is active at any one time, and the rest operate as hot standbys. The monitors will promote a standby metadata server should the active one fail.

store-volume

Without functioning monitors, daemons, and metadata servers, the volume service will likely hang indefinitely (or restart constantly). If the controller or logger happen to be running on a host with a failing store-volume, application logs will be lost until the volume recovers.

Note that store-volume requires CoreOS >= 471.1.0 for the CephFS kernel module.

Any component fails to start

Use deisctl status <component> to view the status of the component. You can also use deisctl journal <component> to tail logs for a component, or deisctl list to list all components.

Failed initializing SSH client

A deisctl command fails with: 'Failed initializing SSH client: ssh: handshake failed: ssh: unable to authenticate'. Did you remember to add your SSH key to the ssh-agent? ssh-add -L should list the key you used to provision the servers. If it's not there, ssh-add -K /path/to/your/key.

All the given peers are not reachable

A deisctl command fails with: 'All the given peers are not reachable (Tried to connect to each peer twice and failed)'. The most common cause of this issue is that a new discovery URL wasn't generated and updated in contrib/coreos/user-data before the cluster was launched. Each Deis cluster must have a unique discovery URL, or else etcd will try and fail to connect to old hosts. Try destroying the cluster and relaunching the cluster with a fresh discovery URL.

You can use make discovery-url to automatically fetch a new discovery URL.

Could not find unit template...

If you built deisctl locally or didn't use its installer, you may see an error like this:

$ deisctl install platform

Storage subsystem...
Could not find unit template for store-daemon

This is because deisctl could not find unit files for Deis locally. Run deisctl help refresh-units to see where deisctl searches, and then run a command such as deisctl refresh-units --tag=v1.0.2, or set the $DEISCTL_UNITS environment variable to a directory containing the unit files.

Other issues

Running into something not detailed here? Please open an issue or hop into #deis on Freenode IRC and we'll help!